What is compliance? Basically, compliance is the act of being in alignment with guidelines or regulations. In the case of Human Services Organizations, compliance is about making sure our clients are in alignment with court orders or caseworker instructions.
You’re probably familiar with Span’s Compliance Management Organization model–a combination of our proprietary software, Cmost™, an IVR call-in site, and close monitoring of client activity and performance–all designed to measure and report our clients’ compliance with court ordered alcohol and drug screens. We monitor, measure, and report on compliance with daily call-in, screening on ordered days, and screen results. But typically, alcohol and drug screening is only part of what you as a human services worker need to have a handle on.
Say you have a client who’s been ordered by the court to attend an anger management program. It’s important to be able to track that client’s attendance, verify whether or not certain goals were met, and determine whether or not that client successfully completed the program. Likewise, it’s important to track the client’s performance while he is actively in the program. If he misses a class, you may need to intervene. But to do that, you would have to have had notice that he was out of compliance with the court order. Span’s Total Compliance Management program can provide that kind of notification.
Perhaps your client has been court ordered to attend Parenting Training and join a Parent support group. You’ll need to be on top of her attendance, her participation, and her progress. Are there assignments, and if so, is she completing them on time? Perhaps she’s receiving counseling for substance abuse. That needs monitoring as well.
In the end, Total Compliance Management is all about monitoring and its subcomponents–tracking, measuring, and reporting. Span can create a TCM system for virtually any program or component of a human services organization. Give us a call at 734-623-7726 or email Mike Grosh (firstname.lastname@example.org) for more information.